CAN I TALK TO MY PHYSIOTHERAPIST BEFORE BOOKING AN APPOINTMENT?
Yes, we are more than happy to discuss your physiotherapy or health requirements before booking an appointment. Please contact us on 01491 577129 and request to speak with a Physiotherapist. Alternatively, you can email us your concerns or queries on: admin@active viii.org and a physiotherapist will be able to respond.
CAN I BOOK AN APPOINTMENT ONLINE?
You can book an appointment online under the 'Book Online' tab on the home page. Choose the appointment type (Physio, Sports Massage , Nutritional Therapy, Pilates and Personal Training) that you want to book and with which clinician and it will give you available appointments. This is only available for self funding patients, as payment is required to confirm your appointment.
WHAT SHOULD I EXPECT ON MY FIRST VISIT?
You will have a full assessment where you will discuss your symptoms and anything relevant with the physiotherapist, followed by them looking at how you move and what causes and helps your condition. They will discuss their findings with you and make a diagnosis and together come up with a treatment plan that is individual to you and your needs. They will also start treatment in your first session. You will also be given a home exercise programme to complete.
WHAT SHOULD I WEAR?
The physiotherapist or other professional will need to see the area that is causing your symptoms so please wear appropriate, loose, comfy clothing. Your dignity will be respected at all times. Please tell your practitioner if you are uncomfortable at any time.
DO I HAVE TO BE REFERRED BY MY GP?
No, you can refer yourself as physiotherapists are primary practitioners. If you are going to be claiming your treatment through an insurance company, most insurance companies require that you are referred by a GP or specialist. Please check your policy or ask you insurance company directly. We will try to assist you but will not know the ins and outs of your particular cover.
ARE WEEKEND AND EVENING APPOINTMENTS AVAILABLE?
Active VIII is open 6 days a week. The clinic is open Monday to Saturday
Active VIII have a minimum 24 hour notice policy for cancellations or to change an appointment. This means that patients who do not give at least 24 hours notice will be charged. Privately Insured: Please note that all insurance companies including BUPA/AXA/Simply Health and Pru Health do not pay for missed sessions. Any missed appointments are subject to the above cancellation policy. If you have any questions please email: admin@active-Viii.org
Henley Physiotherapy, Sports Injury & Biomechanical Solutions Centre
3 West Lane
Oxon RG9 2DZ