Telephone Triage :
In the first instance, we are required to undertake a brief telephone “triage” consultation with all of our clients. This will determine if a “face-to-face” or an “online video” physiotherapy consultation is best for you.
In the event of any uncertainty a Physiotherapist will contact you to discuss your clinical needs and how we can best achieve this.
Face-to-Face Consultation: Where clinically appropriate, clients will be offered a face-to-face consultation. Following this the client and therapist will agree as to whether future treatment sessions can be delivered remotely via video consultation or where clinically appropriate continue as “face-to-face” consultations.
Clients, Staff and the General Public: can have confidence in Active VIII’s strict procedures, ensuring the health and safety of everyone.
Medical Insurance: We are recognised by all medical insurance companies and both “in clinic” and “online video” consultations are covered.
Confidence: All reasonable infection prevention and control measures are in place and compliant with Public Health England guidelines
Communication: Via our website updates, Active VIII will provide our clients, staff and the general public with regular updates with respect to Public Health England guidelines and clinic appointments.